Report an Outage

  • Outage Support Line:
    800-326-9799
  • Through SmartHub
  • Please do NOT use Facebook or email to report outages or dangerous situations. 

 

notification icon Outage Notifications test


link to outage help What To Do if Lose Power test


link to outage tips Power Outage Tips test


link to info about how power is restored How Power is Restored test

 


We're committed to keeping your lights on – safely and reliably. We achieve this through cutting-edge technology, infrastructure improvements, and proactive maintenance, ensuring a resilient grid that minimizes outages and prioritizes your safety.


 

infographic about what to do if out of power

Outage Notifications

We know reliable power is essential (that's why we aim for 24/7 service, every day of the year). But outages happen. That's why we're improving our outage text alerts and notification tools to keep you informed every step of the way until your power is back on.

  • Get outage updates how you want them: Sign up for text or email alerts. 
  • The SmartHub app puts outage management at your fingertips. Report outages, track restoration progress, and get text or email alerts - all in one place.
  • Stay informed on your terms. Choose how (and where) you receive outage alerts by managing your preferences in our online center. 

graphic of a phone and text messages

Electrical Safety: Powering Your Home, Protecting Your Well-Being

Claverack Rural Electric Cooperative prioritizes safety. Both for our employees and you (our members) and your family at home. That's why we've partnered with SafeElectricity.org, a trusted resource for electrical safety education, to bring you these essential electrical safety tips. 

Generator Safety

Portable or permanently installed standby generators can come in handy during long-term power outages. However, if you do not know how to use them properly, they can be dangerous. 

Outage Safety

Severe storms are devastating to homes, properties, and lives. These storms can also take down power lines -- creating a dangerous situation for all of us. 

Prepare for Storms

Severe storms are more common in the spring and summer, but they can occur any time of year. Be prepared for storms and know how to stay safe. 

Power Line Safety

Things we see every day can almost fade from view. But failure to notice high-voltage power lines can be a deadly oversight. Safe Electricity wants to raise awareness about the dangers of overhead power lines and the precautions to take around them. 

Lightning Safety

As the sun heats the air, energy is created with air movement, and lightning typically comes from towering storm clouds. Fortunately, accidents involving lightning are very avoidable. The following suggestions will keep you safe from the dangers of lightning. 

Home Safety

Faulty home electrical wiring causes 26,000 residential fires a year, hundreds of deaths, and thousands of injuries. Unfortunately, electrical hazards often go unaddressed until it is too late. The following tips will help you find and correct hazards that may be lurking around the home: