It is very important that we have the most up-to-date contact information on your account. There are many reasons we may need to reach you:
- We use the primary phone number listed on your account to send automated phone calls to notify you of planned outages scheduled in your area.
- The phone numbers listed on your account are used to easily report outages and alert you when power has been restored.
- In the interest of public safety, we make phone calls to communicate hazards or emergencies regarding your electrical service.
- Courtesy calls are sent to our members to clear up misunderstandings with their bills or to avoid disruption of service.
- Your primary phone number and email address are used when we have new offerings, programs, or special events to share with you.
Submit the form below to verify/update your email address, mailing address, and/or phone number(s). Please note the primary phone number that should be used to alert you of planned/restored outages, billing issues, or informational calls; additional numbers may be listed.
For name changes, changes to billing responsibility on an account, disconnection of service, or reconnection of service, you must call our office at 1-800-326-9799.
This is a great time to sign up for SmartHub if you haven't already. You can receive email and text notifications from us, pay your bills, report problems with your service, check your usage, and more! Just click on the SmartHub: Account Access button at the top of the page or download the app on your mobile device. You can find more information about SmartHub by clicking here. Also, see our informational video at the bottom of the page!